Refund policy

🎨 Huntsville Art Supplies Return Policy

Our Guarantee – 100% Satisfaction

At Huntsville Art Supplies, we want you to love your purchase. If you’re not completely satisfied with the quality of the merchandise, you may request a return or exchange within 14 calendar days of purchase.

Please review the details and limitations below.

🕒 Business Days

Huntsville Art Supplies is closed Sunday, Monday, and Tuesday. These are not considered business days when calculating processing and response times.

🔁 Returns & Refunds (In-Store & Shipped Orders)

  • Returns must be requested within 14 calendar days of the purchase date

  • Items must be unused, in original packaging, and in resalable condition

  • A receipt or proof of purchase is required

  • Clearance, custom, and special-order items are final sale and non-refundable

Refund Method

  • Refunds are issued to the original form of payment once the return is received and inspected

  • Shipping charges are non-refundable unless the return is due to our error

🎁 Creative Rewards & Refunds

If Creative Kudos were used on a purchase:

  • The portion of the purchase paid with rewards will not be refunded as cash

  • Redeemed Creative Kudos may be returned to your account if the item is returned

  • If a purchase is refunded, any Creative Kudos earned from that purchase will be removed from your account

Partial Returns

  • Refunds will be adjusted based on the value of the returned items

  • Any associated rewards may be partially adjusted or reissued

📦 Shipped Orders – Important Information

Return Eligibility for Shipped Items

  • Items must be returned by mail within 14 calendar days of delivery

  • Customers are responsible for return shipping costs unless the item is damaged or defective

  • Original shipping and handling charges are non-refundable

We recommend using a trackable shipping method, as Huntsville Art Supplies is not responsible for returns lost in transit.

⚠️ Damaged or Defective Items (Shipped Orders)

If your order arrives damaged or defective, please contact us within 48 hours of delivery at:

📧 info@huntsvilleartsupplies.com

Please include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging (inside and outside)

Once reviewed, we will:

  • Replace the item, or

  • Issue a refund, depending on availability and preference

Please do not discard damaged items or packaging until we’ve reviewed your claim.

❌ Order Cancellations & Restocking Fees

  • Orders canceled before fulfillment may be eligible for a refund

  • A 15% restocking fee may apply to:

    • Special orders

    • Bulk purchases ($300+)

Orders that have already shipped cannot be canceled and must follow the standard return process.

🔄 Exchanges

  • Exchanges are subject to product availability

  • For shipped orders, customers are responsible for return shipping; additional shipping charges may apply for replacements

⚖️ Limitations of Liability

By purchasing from Huntsville Art Supplies, you acknowledge that:

  • We are not responsible for damage or harm caused by the receipt, storage, use, or misuse of our products

  • Liability for any claim is limited to the original purchase price of the item

  • Art materials vary widely in application; customers are responsible for testing materials before use

  • We are not responsible for unintended results or improper applications

💛 Questions or Assistance

If you have any questions about returns, shipping, or eligibility, please contact us:

📧 info@huntsvilleartsupplies.com

Thank you for supporting Huntsville Art Supplies — we appreciate your trust and your creativity. 🎨